Unique Van Lines

It takes one more week to get our stuff than we expected because the driver forgot to send us some important paperwork on time. So we had to pay out of our own pocket to stay in the hotel for an extra week.

When our stuff finally arrived, we found out most of our valuable items are destroyed. The coffee table and the drawer are shattered, some pieces of the computer desk are missing. Most importantly, we paid extra $100 for a crate of the TV on the day they started to move our stuff, they delivered us a TV with a damaged screen and it won't even turn on. We tried to ask for damage loss but the worker only agreed to pay us $200 back for this almost-new TV that worths $700.

So we literally paid more than $3000 to turn all our valuable stuff into crap. This terrible moving experience makes us so disappointed!

Contracted with High Priority Movers, and ended up with Unique. When driver finally showed up (extremely late), he had a truck 2/3 full and could only take some of our belongings.

I won't bore you with the details, but know this.....furniture left the state of Washington on 6/28 and finally was delivered on 7/22. All hardware for assembly of furniture was missing. Valuable items are either missing or broken. And, I have two boxes that aren't mine.

So if anyone is missing a lamp shade, air conditioner hose, or pictures, let me know. Company has done nothing! I have filed a complaint with the BBB and the DOT, and am awaiting some conclusion. All they have done is lie to me.

I told them any further communication would be by email since they lied so badly. I'm 62 years old, and this has been the most stressful experience of my life.

Warning!!!! Beware of this moving company.

North Star Van Lines is NOT a legitimate moving company. Their reviews are decent. HOWEVER, after we paid them a two thirds deposit, we discover we've been tossed over to Unique Van Lines who have a multitude of complaints against them. But that's where North Star had our possessions.

After a month of them delaying delivery, they contacted us that the were ready to deliver, but we owed them Double what they originally quoted. Oh and they'll only take cash...red flag, but it's too late. North Star had already released our possessions to Unique. Today the driver shows up and parks outside the neighborhood stating that his truck can't "make it into the development ".

We need to give them an additional $350 for a shuttle service. Driver shows up in a Bekins truck owned by TR Moving Systems. When we refused to pay the extra cash, they got in their truck and drove off with everything we own. We called the police and were told it was a civil matter and there was nothing they could do for us.

We called the Department of Transportation and they assured us we could file a formal complaint and an investigator would "look into it". These scammers had our money and our belongings and we have ZERO recourse. We had no choice but to succumb and called them and came up with the additional cash. When he showed up to deliver he wanted " his money" first.

I insisted he unload first...he turned on his heels and walked back to his truck and started to drive away. We had no choice but to pay TRIPLE of what the balance was quoted. We ended up with missing boxes and furniture and multitudes of broken items!

North Star Van Lines, Unique Van Lines, TR Moving Systems are all Scammers and Shysters. And the scary thing is there's nothing you can do once they have your stuff.

This experience started out ok. The movers carefully wrapped everything very well, in fact too well.

The heaviest item, my electronic bed base was broken in 2 places. That said, it seems to be cosmetic, and you can't see it. Everything else looked great. What I did NOT like, is the rude "supervisor" who condescended and talked over me on the phone, and the constant lies.

The first crew was a day late, and showed up 4 hours late the next day. They tell you the truck broke down, but it's a lie. I don't believe anything they told me. My stuff sat in storage in Miami from June 5 until yesterday, July 3rd.

I was thrilled to finally get it, and that it was in decent condition, but to have it delivered on a holiday? REALLY? The truck driver was from yet a different company and was the only person involved in this process that was good at communication, so thank you Randy from New Orleans. I won't be posting reviews with 1 star, because there were people along the way who stood out.

However management is so rude that even though my things arrived in pretty good shape, I will never use them again. I'm posting pics of the damage to the bed, as well as furniture that arrived unscathed.